From the moment your box is collected it can take 7-10 days to get to us here at musicMagpie.co.uk. Your items will be fully insured from the moment they're collected until the moment they arrive. To find out more information about what it means to have your parcel fully insured, please click here. Once it arrives, we’ll email you to let you know.
If you have more than one box, that’s no problem, all you need to do is print more FREE Send Service Labels, which is easy. Just Sign In to your Account and go to “Order History” and click on “Print additional labels” next to the relevant Order Number and you can print as many labels as you need. You’ll also be able to reprint your Pack & Send Guide from your account.
Once we have received your items, we will check them and make payment on the same day* as we receive them.
If you have selected to be paid via direct bank transfer, your cash will be available in your account the next working day after we have received them! Please make sure that you check the details are correct so that the payment doesn’t bounce back!
If you have opted to be paid by cheque, then this will be sent out via post the same day as we receive your items!
If you have sent your items via Royal Mail, they should take 2-3 working days to arrive. Don’t worry, they are fully insured and in transit so just make sure you keep hold of your receipt! You’ll also be able to track your items, and we’ll email you to let you know when they have arrived.
*Monday to Friday, excluding public holidays. Same day payment does not apply to orders received after 2pm (most are received before this) and in events that are out of our control.