So… you need help… that’s what we are here for.


Over the years we’ve collated the main questions that our customers want answered and included in them in a quick and easy to access section:
Please use our Support/FAQs to ensure that you get the answers that you
need instantly.


Finding the status of your order
If you have questions about the status of one of your Orders you should sign into your Account and go to ‘Order History’ where we provide up to date information about the stage your Order is at… from processing, through to tasks you may need to complete and we let you know when each Order has been completed and we’ve sent your payment.

Printing extra Labels / Welcome Packs
If you haven’t sent us your items yet and need help don’t forget you can print more FREE Send labels if you need them or download a Welcome Pack from your Account.

We’ll keep you up to date
You should also check your inbox to ensure that you have read the latest update that we have sent you about your Order. We send a number of updates as your Order makes its through our system so you know what we are doing and where things are up to. Please don’t forget to check your junk/spam folders as sometimes your Order Status emails can unfortunately end up there depending on the settings of your mail provider.

Can’t find the answer?
If you cannot find the answers you need in our Support/FAQs or in your Account then please contact us by clicking on the “Start a chat” link, or by filling in the contact form below. Please remember you NEED to provide us with your Order Number in order for us to answer your query. You can get your Order Number by Signing In to your Account and going to ‘Order History’.



Contact Form
 
    * Forename
    * Surname
    * Telephone No
    * Email Address
      Order Number
      (This is essential if you are querying a specific order)
    * Query
      Comments
       Fields with * are mandatory
                                                                                      

Please note
You will receive an automated response to your enquiry. Please check your spam/junk folders if you believe you have not received it – any further responses may also be diverted into your junk folder, if this is the case.


Contact Details

Entertainment Magpie Limited
Black & White House
Hulley Rd
Hurdsfield Industrial Estate
Macclesfield
SK10 2AF

Telephone Number

Telephone number: 0870 495 1283
9.00am to 8.30pm Monday to Friday
9.00am to 5.00pm Saturday

Email

Email: enquiries@musicmagpie.co.uk
(When sending an email about an order, please make sure that you include your Order Number)



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