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Need assistance?
Musicmagpie are continually striving to improve
the level of service we offer you. The following
frequently asked questions and answers are here
to help you resolve any queries you may have.
GENERAL
We only accept Sell It Trades from, and deliver
CDs to, the UK at present.
I've forgotten my username/password
- Please click this link
to retrieve your details.
How do I view my order status and order
history?
- Please Sign in
to your account and you will be able to access
this information from the 'My Account' menu.
I'd like to change my account settings
(including your e-mail address, password, and
delivery information)
- Please Sign in
to your account and you will be able to access
this information from the 'My Account' menu.
Do cookies need to be enabled
on my brower to use this website?
- Yes. Please make sure your browser is set
to accept cookies in order to use this website
and its shopping cart successfully. Please refer
to your browsers' help guide on how to enable
cookies."
BUYING CDS
I'd like to return an order
- Please click here
to refer to our returns policy.
What is the condition of the discs?
- All discs will play perfectly, but on occasions
there maybe possible shelfwear. Artwork is always
included with the disc and case.
My disc doesn’t work – what
can I do?
- Return the disc, case and artwork to us
within 30 days of purchase, and we will either
offer a full refund or a replacement.
SELLING CDS
Is the price quoted the price I’ll
get?
– No, this price could change if any
of your CDs fail quality inspection. We charge
up to 50p per CD if it is not in perfect playing
condition as a refurbishment fee, and 25p per
CD if the case is broken.
You say my discs are scratched, what happens
next?
- We will deduct up to 50p per disc as a refurbishment
charge. All discs are non-returnable, and our
assessment is final.
How do I know if one of my CDs is too
damaged before I send it to you?
– The best way of checking is to look
at the playing surface of the disc. If the disc
has a lot of scratches, or one or two deep scratches,
then it is unlikely to pass our quality inspection.
Do I get unwanted CDs back?
- No. Due to the high volume of CDs that we
receive, we are unable to return any unacceptable
CDs.
Do you accept singles?
- No. Currently we only accept albums.
Do you take vinyl?
- No.
Why aren’t you accepting my barcodes?
- We only accept barcodes that are contained
within our database. We update our database
daily, so please come back and try again.
Do you buy CDs without the case?
- We only purchases CDs with all pertinent
artwork and inlays, undamaged and unmarked. We
do not buy CDs without cases.
How do I get paid?
- We will write you a cheque, when we have
received and booked in all your acceptable
CDs.
When will I get my money?
- We shall dispatch payment within 3 days
of delivery of the CDs to musicmagpie, by cheque.
Please bear in mind that we use a FREEPOST service
which is not a priority service, which means your
CDs may take around 5 – 10 working days
to be delivered to us.
How can I contact you?
- Please use our enquiry
form and a member of our team will contact
you as soon as possible.
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