I've
forgotten my username/password
Please click this link
to retrieve your details. How do I view my order status and order
history?
Please Sign in
to your account and you will be able to access
this information from the 'My Account' menu.
I'd like
to change my account settings
(including your e-mail address, password, and
delivery information)
Please Sign in
to your account and you will be able to access
this information from the 'My Account' menu. Do
cookies need to be enabled on my brower to use
this website?
Yes. Please make sure your browser is set to accept
cookies in order to use this website and its shopping
cart successfully. Please refer to your browsers'
help guide on how to enable cookies."
Automated
Email Responses
A number of forms on our website will generate
an automated email response from us (such as registration).
Please check your spam/junk folders if you do
not receive them within your normal Inbox,
and 'allow us/mark as safe' in future.
Is the
price quoted the price I’ll get?
No, this price could change if any of your CDs, DVDs, or Games fail quality inspection. We charge
up to 50p per CD, DVD, or game if it is not in
perfect playing condition as a refurbishment fee,
and 25p per CD, DVD, or game if the case is broken.
PLEASE NOTE THE
FOLLOWING IMPORTANT RULES WHEN SELLING US YOUR
CD, DVD OR GAME
The disk
must be in the case and it must be the
right disk for the case.
The disk
must NOT be a copy or pirate disk –
we take this issue very seriously and
reserve the right to take further action
on this matter
The disk
must NOT be cracked or have dents, deep
scratches or other serious damage to
it – light surface scratches are
usually accepted
All the
original packaging must be present (including
the artwork and booklet where relevant)
The packaging
must be in good condition. Cases may
have light scratches, but booklets and
artwork need to be free from tears,
stickers and other major blemishes.
Please note
that if you do not follow the above criteria
we will unfortunately be unable
to accept the item. When this happens,
we reserve the right to not pay you for
the item and also we will also not
be able to return the item so please ensure
you follow these guidelines. Full
details are contained in our terms
and conditions.
You say
my discs are scratched, what happens next?
We will deduct up to 50p per disc as a refurbishment
charge. All discs are non-returnable,
and our assessment is final.
I've lost/not
received my welcome pack You can re-print
your welcome pack by signing
in to your account, selecting the order,
and clicking on the print icon. If you don't have
access to a printer, please contact
our Customer Services team.
Do I get unwanted CDs, DVDs, or Games back?
No. Due to the high volume of CDs, DVDs, or Games
that we receive, we are unable to return
any unacceptable discs. Do you
accept CD singles?
No. Currently we only accept CD albums.
Do you
take vinyl music?
No.
Which Games
formats do you accept?
Playstation 2
Playstation 3
Xbox
Xbox 360
Nintendo Wii
Nintendo DS
PSP
PC - Windows XP
PC - Windows Vista PC - Windows
98/Me/XP multi-format
Which DVD Regions/formats do you accept? Region 0
Regions 1 - 7 Region
ALL
Blu-ray
Do you accept NTSC DVDs? Yes, we
now accept both NTSC and PAL format DVDs.
Which DVD Regions/formats don't you accept? Region 8
HD DVDs UMD Mini
for PSP
Why aren’t you accepting my barcodes?
We only accept barcodes that are contained within
our database. We update our database daily, so
please come back and try again.
Do you
buy CDs, DVDs, or Games without the case?
We only purchase CDs, DVDs, or Games with all
pertinent artwork and inlays, undamaged and unmarked.
We do not buy CDs, DVDs, or Games without cases.
How do
I get paid?
We will write you a cheque, when we have received
and booked in all your acceptable
CDs, DVDs, or Games.
When will
I get my money?
We will dispatch your cheque within 7 days of
receiving your CDs, DVDs, or Games. Please bear
in mind that we use a FREEPOST service which is
not a priority service, which means your CDs,
DVDs, or Games may take around 7– 10 working
days to be delivered to us. Please note it is very important to pack
all your items in one parcel (or as few a parcels
as possible for large sales) so we can process
your order and send you your payment as quickly
as possible.
How can
I contact you?
Please use our enquiry
form and a member of our team will contact
you as soon as possible.
