If your login details are correct but you still cannot login then the most likely cause is that cookies are not being accepted by your computer. A cookie is a file stored by your browser to help identify who you are. If the cookie isn't being accepted correctly, you will not be able to login to your account.

There are a number of reasons why your cookie may not be set properly.


Your browser does not accept cookies
In order to use our website, your browser must be set to accept all cookies.

Click here to see the setting instructions for the most popular browsers. When making adjustments, be sure to confirm any changes you make by clicking the "OK" or "Apply" button in the Options windows.



Your browser's cookie files are corrupted

Sometimes cookie files can become corrupted. Try shutting all of your browser's windows, and then deleting the cookie files in your browser's directories. Usually, these files will be called simply "Cookies". Internet Explorer users can do this buy selected "Internet options" from the "Tools" menu and then clicking on the "Delete cookies" button.


The date on your computer is set incorrectly

Since cookies rely on dates, a computer with an incorrect date may mislead your browser into forgetting about your cookie. To fix this, set the correct time and date on your computer.


You have installed an application that monitors/blocks cookies from being sent

These include virus protection software, etc. To remedy this, simply disable the monitoring application before logging in.


You are behind a firewall that doesn't allow you to receive cookies

This is sometimes the case for users connecting from a business intranet that limits cookie acceptance for security reasons. Contact your system administrator to see if this is the case.
 

Browser issues

Select your browser to go to it’s latest download page:

Internet Explorer

Netscape

Firefox


Opera


Mozilla


Safari


Note 1: We do not recommend the use of AOL, Yahoo or Google toolbars on our website. Instead use the Internet Explorer browser which comes as standard on all Windows machines.
Note 2: Disable your pop-up blocking software if you are still having problems.
Note 3: If you are still experiencing problems, please try the following:
a) Open Up Internet Explorer
b) Goto Tools -- Internet Options -- Security -- Trusted sites -- Sites

  • then 'Add this website to the zone:' and type in http://www.musicmagpie.co.uk, then click on Add.
  • Then 'untick' the Require server verification (https:) for all sites in this zone box.
  • Then click Close.
  • Note 4: If you are still experiencing problems, please try the following:
    a) Open Up Internet Explorer
    b) Goto Tools -- Internet Options -- Privacy -- Sites
  • then 'Add this website to the zone:' and type in http://www.musicmagpie.co.uk, then click on Allow.
  • Then 'untick' the Require server verification (https:) for all sites in this zone box.
  • Then click OK, then Apply.
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