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Support Home > Postage Queries > My FREE Courier Service is fully insured, but what do you mean by fully insured?

Postage Queries
Q. My FREE Courier Service is fully insured, but what do you mean by fully insured?
A. When sending us your items using our FREE Courier Service, your items are insured up to the offer value the Company has placed on the individual items. Full details of the offer value for your items, are provided to you in your Welcome Pack and in the Order History section of your musicMagpie.co.uk account. To make a claim for a lost order (subject to the Company accepting and confirming that we have not received your parcel), you will need to possess a valid and authentic collection receipt. This collection receipt is given to you by our couriers when they collect the items from you. Should you not have a collection receipt you may not be able to make a claim for your items. Please ensure that when you provide your items to our couriers, you obtain proof of collection in the form of a collection receipt. If you wish to start a claim because you believe that your items have been lost, please contact our Customer Services team. Please click here for our Customer Service teams contact details. Please note: The Company accepts no other valuations other than its own for the items that you may be claiming for and under no circumstances accepts any liability for any other loss, damage or compensation resulting from the use of our service including the use of the courier services.
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