We are here to help. In order to make your selling process as quick as possible, we’ve created a list of the questions that we get asked most.

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Support Home > Postage Queries

Postage Queries
1. Who pays shipping costs? Can I get a FREE Courier Service?
2. I don't live in the UK. Can I still sell you my goods online?
3. What do I need to put on my parcel when I send it?
4. I missed my courier collection! What can I do?
5. My FREE Courier Service is fully insured, but what do you mean by fully insured?
6. What time will my Boxes be collected by the FREE Courier Service
7. My box has just been collected by the FREE Courier Service. When will it arrive?
8. I'm using the FREE Courier Service, but I have over 10 boxes, what should I do?
9. Do you have a limit on the amount of items per box?
10. What is the FREE Send Service?
11. Where can I drop off my Send Service parcel?
12. I've dropped off my Send Service parcel, how long until it arrives?
13. Can I use the same Send Service label again?
14. The store won't accept my Send Service parcel, who do I contact?
15. How do I pack my Stuff?
16. How do I pack my Stuff?

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