We are here to help. In order to make your selling process as quick as possible, we’ve created a list of the questions that we get asked most.

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Support Home > Payment Queries

Payment Queries - Cheque
1. How do I get paid?
2. When will I get my money?
3. I have sent in my goods. Why have I still not received my payment?
4. My cheque is made out to the wrong name please can you reissue it?
5. My cheque has not arrived yet. Please can you reissue it?

Payment Queries - Donate to Charity
1. Can I Gift Aid my charity donation?
2. Can I donate part of my payment to charity?
3. How long does it take to pay the Charity?
4. How do you pay the charity?
5. Can I have confirmation of payment?
6. Can I change my mind?
7. How do I donate to charity?

Payment Queries - e-Vouchers
1. What are e-Voucher codes?
2. What can I buy with my e-Voucher?
3. Can I use my e-Voucher as part payment?
4. Where can I use my e-Voucher?
5. What do I need my e-Voucher PIN for?
6. Where do I find my e-Voucher PIN?
7. Where do I find my 16 digit code?
8. How will I know how much money is on the e-Voucher I receive?
9. How can I check my balance?
10. Can I get the cash back from my e-Voucher?
11. Is there an expiry period for my e-Voucher?
12. What will happen if I return an item purchased with my e-Voucher?
13. What happens if my e-Voucher code is lost or stolen?

Payment Queries - Tech
1. How am I paid?
2. What happens if you disagree with my condition selection?
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