Quality Assessment: Selling Tech Items
16.1 All Tech Items sold to us are checked by our quality control team during our Quality Assessment process.
16.2 Tech Items will automatically fail the Quality Assessment if the Item that you have sent to us is NOT as you have described it when you entered the details of this Item on the Website. They will also fail the Quality Assessment if the Package in which the Item is sent, does not have the label provided in your Pack & Send Guide clearly displayed on the outside of the Package.
16.3 Each Tech Item that you sell to us should match, where applicable, and including but not limited to, the make, model, size, colour and condition that you select when using the Website to sell your Tech Item to us.
16.4 When conducting a Quality Assessment of your Tech Item we will use the Condition Specifications as updated from time to time which were presented to you on the Website when you described the condition of the Item in order to receive our Valuation. The Condition Specifications set out on the desktop and mobile versions of our website supersede all others, including those on our mobile applications, as those Condition Specifications found on our mobile applications may from time to time become dated due to new app versions releases. You can find a copy of the Condition Specifications here.
16.5 The condition you described the Tech Item to be in, when selling it to us on the Website directly affects the price we offer for it and if we determine the condition to be different from that which you described we may offer you a revised valuation in accordance with the procedure below.
16.6 If you:
a) fail to send your Tech Items to us within fourteen (14) days from the date that you place your order; and
b) we have not processed your Tech Items at our warehouse within the fourteen (14) days from the date that you place your order,
we shall have the right, at our discretion to revalue your Items.
IMPORTANT: Please Read Carefully
16.7 If your Tech item fails our Quality Assessment process or we have the right to re-value your Item in accordance with clause 16.6, we will contact you via email and inform you of the new valuation we have determined for the Item.
16.8 You have four (4) days known as the ‘Grace Period’ to accept or decline the revised Valuation that we have provided to you on email. To be clear, this four (4) day period begins when the revised valuation email is sent to you and ends 96 hours later.
16.9 In this email you will be provided with the option to ‘Accept’ or 'Decline’ our revised Valuation.
16.10 You must either accept or decline our offer by clicking the relevant button on the email and following the link within the Grace Period. Failure to do so in the exact manner described, or outside of the Grace Period specified, will result in us proceeding with your transaction at the revised Valuation.
16.11 For the avoidance of doubt, we do not accept notification of declined offers in any other format. You understand, accept and agree that our Valuation of the item is final and no discussions will be entered into regarding the Valuation that we place on the Item once it has been through the Quality Assessment.
16.12 If you accept the revised valuation, the new price agreed between you and us for the Item will be updated in the relevant order, we will present this information to you in the “My Account” section of the Website and then process your payment for the relevant Item. This revised Valuation will be the new price paid for that Tech Item.
16.13 The revised Valuation is the last and only price we will offer you for the Tech Item in question.
16.14 If you choose to decline the revised valuation offered within the Grace Period then we will return your Item to the address you have provided in your musicMagpie account at no additional cost.
16.15 If you take no action and do not respond to this revised valuation email correctly within the Grace Period then we will automatically process payment for the Tech Item at the revised Valuation price we have sent to you. You accept and agree that we are not liable in any way whatsoever for any loss of any kind, direct or indirect which you may suffer as a result of your failure to act within the Grace Period and ‘Accept’ or 'Decline’ the revised Valuation.
16.16 In this instance the Tech item will not be returned and you will be paid the revised Valuation for the Tech item.
16.17 We assume no responsibility whatsoever for the validity of the details that you provide and it is your sole responsibility at all times to ensure that the Payment Details you have provided on the Website are correct, complete and accurate.