Registered stolen, lost or counterfeit items
19.1 If we find upon inspection of Tech Items that you have sold that they have been registered or reported lost, stolen, blocked or barred, or we believe the Tech Item you have sent to us could be counterfeit we will notify you by email and quarantine the device whilst we contact the relevant authorities.
19.2 We check every device received against the National CheckMEND Register (the “Register”). The Register identifies phones that have been lost, stolen, blocked or barred with a ‘red flag’.
19.3 If your device is found to have a 'red flag' against it, you will have 28 days to contact CheckMEND (the “Quarantine Period”), who will provide advice on how to prove that you are the legal owner of the device.
19.4 You can begin the process by visiting the CheckMEND website at http://www.checkmend.com/uk/. You will be asked to provide a brief description of the issue, as well as your certificate ID number which we will provide you with in our notification email in accordance with clause 19.1.
19.5 We cannot send your device back to you or make any payments during this period, and are legally required to dispose of the device if the ‘red flag’ against your device is not lifted within the Quarantine Period.
19.6 If you have any more questions on why we reject your Item, then you can contact our Customer Service team in accordance with clause 23.4.
19.7 We accept no liability or responsibility for rejecting your Item or not returning your Item to you in these circumstances.