Your Cancellation Rights
8.1 You have a legal right to cancel your Contract with us at any time, without giving any reason, within 14 days beginning on the day after your Contract with us is formed (this is the date of the Order Confirmation). This is called the “Cancellation Period”. However, please note that if you ask us to start providing services to you during the Cancellation Period you may lose your right to cancel the Contract after you have clicked ‘Confirm Your Order’.
8.2 It is important to note that we begin to perform the services to fulfil the contract:
a) where you select to use our Free Send Service, Free Courier Service or Free Send Smart Service, at the point at which you hand over your Items in accordance with those carriers records.
8.3 By clicking ‘Confirm Your Order’ where you have selected to use the Free Courier Service, or by handing over your Items at the ParcelShop or Royal Mail Post Office, you agree that we may immediately begin providing the services at which point you may lose your right to cancel.
8.4 This means that at the point at which we begin to perform the services in accordance with clause 8.2 (a), you will lose your right to cancel.
8.5 If you do wish to exercise your Cancellation Rights, please contact us and tell us in writing that you want to do so within the 14 day period from the Order Confirmation. To exercise these rights please complete the cancellation form provided or contact us on firstname.lastname@example.org. If you inform us that you no longer wish to send your Item, we will remove the relevant Item or order from our system so that we know you will not be sending your Item or Items. In those circumstances, you will not be entitled to any payment from us whatsoever.