Sending your items to us is FREE using our FREE Send or FREE Courier Service
musicMagpie offers customers a number of ways to send your items to us for FREE. They include using:
• Our FREE Fully Insured Courier Service, which is offered to every customer who completes a trade by either selling 10 or more items or has a minimum Order Value of £5. For FREE Courier Terms and Conditions please click here.
• Our FREE Send Service, subject to these Terms and Conditions and is offered to customers who sell 10 or more items or a minimum £5 order value or up to a maximum of 500 items per order.
Please note that customers will be provided with proof of postage when using our FREE Send Service and you should keep this for your records.
You understand, accept and agree to ONLY use musicMagpie's FREE Courier Service or FREE Send Service for items that you are selling to musicMagpie. Any other use of these services is forbidden and should you use or attempt to use our FREE Courier Service or FREE Send Service for items other than those which you are selling to musicMagpie you may be charged for use of this service as determined by the costs administrative and/or actual as determined at musicMagpie's sole discretion.
To ensure payment is made quickly users are recommended to send their items in as few parcels as possible. All parcels must be secured properly and appropriate packaging should be used. Full details are provided in your Pack & Send Guide, which is emailed or posted to you when you complete a transaction.
You must ensure that when sending your items to us you attach the correct label(s) to each package. The label you require for each package is provided to you both in your Pack & Send Guide and on our website. You need a unique label for each parcel that you send to us and these can be downloaded from our website(s) in the My Account section, although FREE Courier Service customers can simply write 'musicMagpie', their postcode and their number on the side of the box. You must follow the packaging instructions you are provided with in your packaging guide. You must affix a valid label to each and every package/ parcel that you wish to send to us using our FREE Send Service or FREE Courier Service.
All claims for non receipt of parcels must be raised within 28 days of sending your items. Any claims made after this time may be rejected.
All and any use by you of our FREE Courier Collections Service is subject to our FREE Courier Terms and Conditions, which make up part of these Terms & Conditions. All and any use by you of our FREE Send Service, which we provide to our customers in association with MyHermes is subject to our FREE Send Service Terms and Conditions, which also make up part of these Terms & Conditions. You accept and agree that musicMagpie may, at any time and its sole discretion, alter the valid returns/transit/delivery service it offers to you for the items you wish to sell.