Communication at work - Judith Taylor

Modern electronic communications may have transformed office life, but there is a danger that interpersonal skills are being neglected. It is essential that everyone is confident in their ability to communicate effectively using the variety of methods available.

Communication at Work discusses the skills necessary to use each method of communication in a confident, effective manner. Key topics discussed include:

communication and professionalism;

telephone skills;

effective writing skills;

face-to-face communication;

e-mail etiquette.

This practical guide will ensure you communicate effectively and professionally, by whatever method you choose.

Judith Taylor has been involved in training and development for a number of years. Formerly Head of Staff Development at University College London, she now works as an independent consultant, offering advice, facilitation and coaching. She has a particular interest in helping people deal with mid-life and mid-career transitions. She also writes fiction. Judith is married and lives in London. Further information can be found on her web site: http://www.judithtaylor.com/