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Configuration management - Shirley Lacy

9781780172286
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Title
Configuration management - expert guidance for IT service managers and practitioners
Author
Shirley Lacy
format
Paperback / softback
Publisher
BCS
Language
English
UK Publication Date
20140127

Configuration management is the tracking, recording and monitoring of the elements of a business IT system and any changes and developments. This book provides invaluable advice and real-life examples for IT professionals who are implementing configuration management and also for technology-savvy business managers who need to use automated business services. The revised edition is updated to reflect latest IT service management practice.

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Shirley Lacy is Managing Director of ConnectSphere and specialises in the application of service management best practices to deliver value from IT investments. She is the UK Principal Expert on the ISO working group for process assessment standards for software, systems and service management. In the past, Shirley has worked for a variety of public and private sector bodies including the BBC, Vodaphone, Glaxo, and Cap Gemini.

A masterfully crafted synthesis of experience, workshops, interviews and case studies, this book is an invaluable contribution to the governance of continual configuration management improvement. It also accurately references IT service management processes.
Printec S.A. - Krikor Maroukian

Type
BOOK
Edition
Revised edition
Keyword Index
Information technology - Management.
Country of Publication
England
Number of Pages
xxii, 138

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