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These two volumes offer a commonsense approach to creating and sustaining quality–improvement efforts. Your process improvement, problem–solving teams and self–managed work teams will function better with the tools and techniques presented in this book.

Continuous Improvement Tools - Richard Y. Chang

9780787950811
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Title
Continuous Improvement Tools - Continuous Improvement Tools: A Practical Guide to Achieve Quality Results, Volume 2 (Only Cover is Revised) (Quality Improvement Series)
Author
Richard Y. Chang
format
Paperback / softback
Publisher
John Wiley & Sons, Inc.
Language
English
UK Publication Date
19990825

These two volumes offer a commonsense approach to creating and sustaining quality–improvement efforts. Your process improvement, problem–solving teams and self–managed work teams will function better with the tools and techniques presented in this book.

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RICHARD CHANG is president and CEO of Richard Chang Associates, Inc., a consulting and publishing firm whose clients include Toshiba, Marriot, Citibank, Fidelity Investments, Nabisco, and McDonald's. He currently serves as chair of the board for the American Society for Training and Development. He lives near Irvine, California. MATTHEW E. NIEDZWIECKI, manager of Quality Management at Children's Hospital Los Angeles, is an experienced training and organization development practitioner. His extensive background and areas of expertise include total quality management, training design, process analysis, and data interpretation.

Type
BOOK
Edition
Volume 2
Country of Publication
New Jersey
Number of Pages
152

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