Organizational diagnosis produces the roadmaps that guide and direct organizational change interventions. To generate better understanding and appreciation of the diagnostic process, this unique volume:
*Illustrates methods and models used by prominent behavioral science practitioners
*Demonstrates the breadth and complexity of the process, initiated from individual, group, and organizational levels
*Explores a more integrated approach to diagnosis suited to an era of sweeping organizational change
The assembled authors-all experienced human resources practitioners-describe actual experiences of both the process and content of organizational diagnosis and illustrate their accounts with practical case examples.
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Ann Howard, Ph.D., is president of the Leadership Research Institute. Before cofounding the institute in 1987, she was for 12 years associate director and then director of two longitudinal studies of the lives and careers of managers at AT&T. Her prior experience includes nine years with a management consulting firm and six years in human resources functions in financial organizations. In addition to numerous journal articles and book chapters, she is the senior editor (with Douglas W. Bray) of the award-winning book Managerial Lives in Transition: Advancing Age and Changing Times. She is a recent president (1988-1989) and a fellow of the Society for Industrial and Organizational Psychology and a past editor of The Industrial-Organizational Psychologist.
"With the extraordinary amount of change going on in today's organizations, we need wise and skillful approaches to intervention efforts that seek to improve those organizations to meet tomorrow's challenges. That is exactly what this book provides. A set of leading behavioral scientists share their insights on 'how to do it.' What makes this volume so useful is that it represents the best of theory-informed organizational practice in producing meaningful organizational change."--Lyman Porter, PhD
"This book explores the many dimensions of organization diagnosis and the multiple frames of reference that the diagnostician and organizational clinician must be aware of...A great contribution to the field."--Edgar H. Schein, PhD
"A valuable resource for anyone interested in avoiding 'boundary rationality' when trying to understand organizational issues....A masterful blend of macro and micro perspectives on contemporary issues in organizational science."--Wayne F. Cascio, PhD