There is more to success than having a high IQ. Emotion plays its part too and this is belatedly but increasingly being recognised by the business world.
Emotional Intelligence is the ability to understand and apply knowledge created by our emotions in order to aid our day-to-day abilities, like building trust and enhancing our decision making. This book pays special attention to presenting the business case for emotional intelligence and draws on all the most up-to-date research.
This book will enable you to:
Improve your leadership qualities and customer facing skills through increased self-awareness
Analyse your own behaviour in difficult situations, helping you to generate foresight rather than hindsight about it
Manage your own and others' emotionally intelligent development
Improve your staff's commitment and increase productivity
This book has beed fully updated for the 2002 In a Week series relaunch.
Jill Dann is a one-to-one individual and organisational consultant. She has designed emotional intelligence training in a variety of business settings throughout the world, most recently with the Chartered Management Institute and the Chartered Institute of Personnel and Development.