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Managing in a Service-Focused World - Roger Williams

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Managing in a Service-Focused World - I, team, stewards and marketplace
Roger Williams
Paperback / softback
UK Publication Date

The transition from individual contributor to manager is arguably the hardest career change to make. It can be overwhelming, and there is plenty of bad advice around that will only make things worse.
The process is often unpredictable, chaotic and unstructured. But what if new managers had a framework to plan their personal and professional progress?
Thanks to the innovative approach in this book, they now do.
In Managing in a Service-focused World, Roger K. Williams adapts tried and trusted principles of IT service management (ITSM) into a framework for personal and professional development. He treats management as a service, presenting the idea that the effectiveness of a manager is best judged by the views of the key stakeholders: the manager themselves, their team, their leaders and their customers.
The book lets you quickly appreciate and apply the ideas in a way that engages staff at all levels and gives tangible benefits to all stakeholders. The book takes its examples from IT service management, but the clear and direct style means that managers in any industry can understand and implement the ideas.

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Roger K. Williams has spent over 20 years in retail, more than 18 years in IT, and in excess of 12 years in leadership roles at Fortune 50 companies. He has also earned numerous certifications including ITIL Expert, PMP, COBIT 5 Foundation, HDI Support Center Manager, ISO20000 Foundation, and Toastmasters Advanced Communicator Bronze. He has spoken at international conferences and panel sessions on ITSM and navigating the future of computing. His writings on managing attention and harnessing technology trends at theRogertheITSMGuyblog and on Google+ have garnered praise from a diverse audience.

"I have seen it on other books, read it in critics reviews 'A real page turner, I could not put it down'.
I am glad to say that is how I felt about this book. Worth every penny you spend on it."

Dave Jones, Pink Elephant

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