Managing people and problems - Quentin de la Bedoyere

This book is a practical guide to one of the most important skills of management - the ability to help staff to deal with the problems they meet in their daily work. Problems are only truly solved when they are tackled systematically and in the light of the unique personality of the people involved. But few managers have been trained in the relevant techniques. Managing People and Problems is based on extensive research into problem solving and rooted firmly in management experience. The author starts by discussing the problems commonly encountered by managers and the difficulties associated with their solution. He then introduces a simple but flexible system for solving problems face to face. The emphasis is on the straightforward and the practical - with scores of examples to illustrate the method in action. Written by a manager for managers, this is a book which, rightly used, will improve your ability to solve ?people problems? and your staff?s ability to solve their own problems. The result: improved commitment and performance throughout the organization.