In the new economy knowledge management is vital. Knowledge management allows companies to leverage their most precious assets, collective know–how, talent and experience. Only by focusing on these precious resources can companies handle new market challenges and opportunities.
But hype and confusion plague knowledge management. Many of us want to scream "stop all the noise and give me the facts!". It is in answer to your call that this book was written.
If you want to really understand knowledge management, you've picked up the right book. Smart Things to Know About Knowledge Management gives you everything you need to know as well as a framework for practical action. It will help you:
Thomas M. Koulopoulos is President of Boston–based Delphi Group, a leader in the field of knowledge management and e–business, and a frequent speaker and author on these topics. He also lectures at the Boston College Wallace Carroll Graduate School of Business.
Carl Frappaolo is Executive Vice President of the Delphi Group. He has 20 years experience as a consultant to Global 1000 companies on an array of technologies, including knowledge management, document management and workflow.