Techniques for business process redesign - Lynn C. Kubeck

The businesses that survive and prosper in the 1990s and beyond will be those that can change and adapt both quickly and efficiently. Techniques for Business Process Redesign is the first book written for business and information systems managers that identifies the many varieties of reengineering concepts, explains their similarities and differences, and shows how to successfully undertake a redesign project.

You'll get a clear picture of the options available to you: software reengineering, business engineering, information engineering, systems analysis, and work flow analysis. With the in–depth information and practical advice offered in this book, you'll be able to select, design, and implement a customized reengineering project that's right for your business.

Discusses technologies that can help in the redesign process, such as imaging, multi–media, and the Internet

• Details what you need to know to get started
  including modeling techniques, data flow diagrams, and entity relationship diagrams


• Addresses the issues and concerns that will be raised by staff and management


• Outlines possible pitfalls and gives suggestions on how to avoid or overcome them

Covers what to do after a reengineering project
how to monitor, evaluate, and continually improve your business process redesign effort

LYNN C. KUBECK is Director of Computing and Information Technology Services at Oregon Institute of Technology, a business consultant and trainer, and a frequent contributor to trade publications. She received an MS in management and a BS in computer information systems from Purdue University.