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The big book of customer service training games - Peggy Carlaw
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Title
The big book of customer service training games - quick, fun activities for customer service reps, salespeople and anyone else who deals with customers
The big book of customer service training games - quick, fun activities for customer service reps, salespeople and anyone else who deals with customers
Author
Peggy Carlaw
Peggy Carlaw
format
Paperback / softback
Paperback / softback
Publisher
McGraw-Hill Education
McGraw-Hill Education
Language
English
English
UK Publication Date
19981016
19981016
Description
Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games.
Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, these games utilize entertaining and instructive techniques such as role-playing, charades, brainstorming, and debate. As a result of these exercises, employees will learn how to create a rapport with the customer, how to focus on the unique needs of individual customers, how to maintain a positive attitude, and more.
Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, these games utilize entertaining and instructive techniques such as role-playing, charades, brainstorming, and debate. As a result of these exercises, employees will learn how to create a rapport with the customer, how to focus on the unique needs of individual customers, how to maintain a positive attitude, and more.
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