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Your company needs a call center to be competitive in the 21st century. This book is your guide to the technology, techniques, and trends in today's call centers. The Call Center Dictionary contains all the information you need to: Understand: Your boss,

The call center dictionary - Madeline Bodin

9781578200955
£ 2.19
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Title
The call center dictionary - the complete guide to call center & customer support technology solutions
Author
Madeline Bodin
format
Paperback / softback
Publisher
CRC Press
Language
English
UK Publication Date
20020301

Your company needs a call center to be competitive in the 21st century. This book is your guide to the technology, techniques, and trends in today's call centers. The Call Center Dictionary contains all the information you need to: Understand: Your boss,

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Madeline Bodin has been writing about call centers for over 10 years. She is a former editor of Call Center Magazine. Her books have been translated into several languages and are read around the globe. Her most recent book is Maximizing Call Center Performance. Keith Dawson is one of the world's foremost authorities on call centers. He is currently Senior Editor at CommWeb and was founder of Call Center News Service, which is the industry's premier online source for industry information and analysis, an independent online source for industry information. He is also author of 'Call Center Savvy' and 'Call Center Handbook'.

Type
BOOK
Edition
Revised Edition
Keyword Index
Management information systems - Dictionaries.|Customer services - Dictionaries.|Call centers - Dictionaries.
Country of Publication
New York (State)
Number of Pages
227

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