A complete IP Telephony migration planning guide
Includes Steps to Success Poster
There is no better path to the successful implementation of a new technology than to follow in the experienced footsteps of an organization that has already been there. The Road to IP Telephony tells you how Cisco Systems successfully moved its own organization to a converged, enterprise-wide network. You will learn the implementation and operational processes, what worked, what didn't work, and how to develop your own successful methodology. After presenting this topic to hundreds of Cisco customers, including Fortune 500 companies, Stephanie Carhee consistently encountered the same question, "If I decide to move to IP Telephony, where do I begin and what can I do to ensure that I do it right the first time?" Although the needs of every enterprise are different, some things are universal; planning, communication, teamwork, and understanding your user's requirements are as important as technical expertise. The Road to IP Telephony shares with you everything you need to know about managing your deployment. It starts with where to begin, including what needs to be addressed before you even begin the planning process, to building your project team. Key best practices are also offered to help you set the project's pace and schedule, get your users on board, identify a migration strategy, develop a services and support strategy, and work toward the final PBX decommission.
"Cisco IT wants to share its implementation experience with Cisco customers and partners to aide in the deployment practices of new Cisco technologies. While conducting our own company-wide cutover, we learned a great deal about what to do and what not to do. This book shares our experiences."
-Brad Boston, Senior Vice President and Chief Information Officer,
Cisco Systems, Inc.
This volume is in the Network Business Series offered by Cisco Press. Books in this series provide IT executives, decision makers, and networking professionals with pertinent information on today's most important technologies and business strategies.
Stephanie L. Carhee has worked at Cisco Systems for nearly five years. Prior to moving to the IP Communications Enterprise Services Marketing team, Stephanie was an IP Telephony Implementation team lead within the Strategic Program Management Group in Cisco IT Voice Services. Her primary role was to lead the campus-wide migration to the Cisco IP Communications Solution. In May 2001, Stephanie led the conversion of the Cisco campus in San Jose, California, which involved 20,000 users and devices and was the largest deployment of IP Telephony in industry history. She led a cross-functional team that included top project managers, design engineers, support team, CCIEs, technical marketing engineers, systems engineers, and IP Telephony partners during the conversion.
Stephanie is an experienced, dynamic speaker and an acknowledged subject matter expert in the processes and procedures surrounding the deployment of an IP Telephony solution. Stephanie's best practices have been featured in Cisco publications, such as iQ and Packet magazines. She has delivered hundreds of customer briefings around the country, including presentations at Networkers 2002, 2003, and 2004.
Today, Stephanie is leveraging her knowledge within the Cisco Customer Advocacy organization, where she is frequently asked to consult on customer engagements and various presales activities with top Cisco customers to duplicate the success realized by Cisco.As a senior project manager with more than 10 years of project management experience, Stephanie's experience covers the management, development, and implementation of projects in the IT network engineering area, including operations, system administration, advanced technologies, marketing, and sales. Stephanie holds a bachelor of arts degree in business management and communications. Stephanie can be reached online at [email protected]