Your warranty will be voided and the device returned back to you if:
*This excludes any third party companies that musicMagpie have a working relationship with, such as CityMain.
musicMagpie cannot be held responsible, in any way, for any costs occurred when unlocking a device that was locked to a network when sold.
Please make sure to package your item as securely as possible, as we cannot be held responsible for any damage caused by insecure packaging during transit.
When we receive your item it will be inspected and the issue will be diagnosed. If the problem isn't covered by the warranty, or if the warranty has been voided (for example if the item has been accidentally damaged) we will return the item to you free of charge.
If the problem is covered by the warranty, our technicians will attempt to fix the issue and return your item to a fully working condition. If we are unable to fix the issue, we will supply a replacement item of the same description. Your fixed or replacement item will be sent back to you within 2-3 working days of receiving the damaged item and will be sent by our chosen courier provider.
In the event that we’re not able to fulfil either a replacement or repair, a refund will be processed.