23. Customer Services | Customer Services | Terms and Conditions | musicMagpie

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Customer Services

23.1          Customer satisfaction is incredibly important to musicMagpie so should you have any questions or enquiries about using the Website to sell your Items then please do not hesitate to contact us on 0333 555 0101. You can call this number between 9.00am and 7.00pm Monday to Friday and 9.00am to 5.00pm on Saturdays. Opening times may vary over bank holiday weekends and public holidays.

Please note that calls made using this number may be recorded or monitored. By calling our customer service line, you consent to the potential recording and monitoring of your call. 

23.2          You can also contact us by email on enquiries@musicmagpie.co.uk. When contacting us by email please ensure that you include your Order Number in the body of the email.

23.3          We would also recommend in the first instance checking out our FAQs which deal with a number of the common questions that we receive.

23.4          If you should for any reason have any complaints you can contact us on customer.complaints@musicmagpie.co.uk.  All complaints correspondence will be dealt with via email or letter and we will acknowledge and respond to the initial complaint within two (2) Working Days. If you are not satisfied with our response you can appeal against this.

23.5          We will respond to all appeals within three (3) Working Days and issue our final response.

23.6          If you still wish to escalate your complaint, we are regulated by Trading Standards and will be more than happy to assist with any enquiry they may wish to make.

23.7          Any legal notices can be forwarded to our Head Office address: Entertainment Magpie Ltd, Galleon House, Newby Road Industrial Estate, Stockport, SK7 5DA.