Continuous process improvement - Richard Y. Chang

An easy–to–apply illustration of a basic process–improvement methodology covering the continuous cycle of process improvement, analyzing work processes, determining customer needs and more.

RICHARD CHANG is president and CEO of Richard Chang Associates, Inc., a consulting and publishing firm whose clients include Toshiba, Marriot, Citibank, Fidelity Investments, Nabisco, and McDonald's. He currently serves as chair of the board for the American Society for Training and Development. He lives near Irvine, California.