FREE 12 Month Warranty



We offer a FREE 12 month warranty with every tech item we sell to give you extra peace of mind.


Note: Your FREE 12 Month Warranty begins on the day you place your order.

What is covered?

  • Technical defects
  • Faults caused by improper workmanship or materials


What is not covered?

  • Accidental damage
  • Damage to screens, fascias and surrounds (inc. fading and discolouration)
  • Liquid damage
  • Issues caused by third party software
  • Issues caused by unlocking your device
  • Any components added since the item was originally sold to you

Making A Claim

To make a claim, simply email us with your order number and we’ll send instructions on how to return your device.

We’ll also provide you with a QR code to access free Royal Mail postage which is recorded and insured.

[email protected]



Please Note:

Your warranty will be voided and the device returned back to you if:

  • We find evidence that the device has been tampered with, opened up by, or repaired by the owner of the device, or by any third party*.
  • We find any supplementary defects to the device outlined in the ‘What is not covered?’ section above.

*This excludes any third party companies that musicMagpie have a working relationship with, such as CityMain.

musicMagpie cannot be held responsible, in any way, for any costs occurred when unlocking a device that was locked to a network when sold.

Please make sure to package your item as securely as possible, as we cannot be held responsible for any damage caused by insecure packaging during transit.


What will we do?

When we receive your item it will be inspected and the issue will be diagnosed. If the problem isn't covered by the warranty, or if the warranty has been voided (for example if the item has been accidentally damaged) we will return the item to you free of charge.

If the problem is covered by the warranty, our technicians will attempt to fix the issue and return your item to a fully working condition. If we are unable to fix the issue, we will supply a replacement item of the same description. Your fixed or replacement item will be sent back to you within 2-3 working days of receiving the damaged item and will be sent by our chosen courier provider. 

In the event that we’re not able to fulfil either a replacement or repair, a refund will be processed.