If you need to contact us please email [email protected] - In your email please be sure to provide us with as much information about your query as possible, including order number if applicable, so that we have everything we need to provide you with the best answer we can.

Any contract for purchases made through the web site will be with Entertainment Magpie Limited T/A musicMagpie.co.uk, and whose registered office is Galleon House, Newby Road, Newby Road Industrial Estate, Hazel Grove, Stockport, Cheshire, SK7 5DA, company registration number 6277562.sa

By placing an order through our site, you warrant that:
(i) You are legally capable of entering into binding contracts; and
(ii) It is an offence to attempt to buy a certificated title if you are under the required age or to attempt to purchase any such title on behalf of an underage third party. We reserve the right not to supply any age-restricted product where we have reasonable believe that a customer is below the relevant minimum age. Where a legal age classification for an item is displayed, by submitting an order for said item, you will be confirming that you are of the legal age to view said product; and
(iii) You are resident in the UK; and
(iv) You are accessing our site from the UK.
(v) When you register with musicMagpie, you will need to choose a contact email address and password. You are responsible for all sessions and transactions taken under these details. You should not disclose or provide anyone else with access to your password or login details. If for any reason you believe that your account, login details or password(s) have been compromised please change these details immediately.
(vi) You are not a company, sole trader or trading entity or acting on behalf of a company, sole trader or trading entity and are purchasing products from store.musicMagpie.co.uk for personal use only and not for either immediate re-sale or re-sale within a small number of weeks post purchasing these items.

After placing an order, we will send you an email acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a product. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an email that confirms that the product has been dispatched (the Dispatch Confirmation). The contract between us (the Contract) will only be formed when we send you the Dispatch Confirmation.

The Contract will relate only to those products whose dispatch we have confirmed in the Dispatch Confirmation. We will not be obliged to supply any other products which may have been part of your order until the dispatch of such products has been confirmed in a separate Dispatch Confirmation.

You acknowledge that products sold by us, pursuant to the Contract, will be pre-owned unless stated as being New.

Where media products are concerned, we check the products we sell and warrant that the product will be in perfect playing condition when dispatched to you. Where electronics products are concerned, we check the products we sell and warrant that the condition of the product will match the grading description related to that product as stated on our website at the point of sale. 

Media products will be dispatched with all original covers, artwork, booklets and other inserts which were supplied with the items when we purchased them ourselves. Not all Games will have instructions booklets, as many are now provided in-Game, and are readily available online. We are unable however to provide you with individual hyperlinks to online Game instructions for any Games that you purchase from us. We are also unable to guarantee that DLC (Digital Online Content) codes will be available upon purchase of Games.

The cases for the products will be structurally sound but may have some blemishes and minor damage associated with the prior day to day use of the pre-owned product.

Should you receive any product which is defective (following the process set out in Condition 10) or which is satisfactorily proved by you to have been damaged in transit, then the refunds policy, set out in Condition 10, will apply (such policy not affecting your statutory rights as a consumer).

Where Games or DVDs permit game play/access via a website, you may be charged by the manufacturer or another party in this respect and we will not be responsible for any of these additional charges.

You acknowledge, agree and accept that if a USED CD, DVD, Blu-ray or Game product description for the item contains reference to a digital copy or words to that effect that describe that the item will have a digital copy included within it, that we have no obligation whatsoever to provide you with A DIGITAL COPY and in the majority of cases NO SUCH DIGITAL COPY will be provided to you should you purchase this USED item. Furthermore, once purchased you agree and accept that you will NOT be sent a digital copy that you can access because this is a USED item. If this item is available as NEW then you will receive the item as described once purchased. . You should be aware that DIGITAL COPY and UV copy on NEW items are only valid for two years starting on the product release date. You understand that under no circumstances are we able to provide you with a second valid code.

Tech products will be dispatched with the packaging described on our website at the point of sale. Any other items stated to be included with the item at the point of sale (such as accessories, chargers and instruction manuals) will also be included with your order.

We may provide links on our site to the websites of other companies, whether affiliated with us or not. We cannot give any undertaking, that products or services (subscription or otherwise) that you purchase from third party sellers through our website, or from companies to whose website we have provided a link on our site, will be of satisfactory quality, and any such warranties are DISCLAIMED by us absolutely. This DISCLAIMER does not affect your statutory rights against the third party seller. We will notify you when a third party is involved in a transaction, and we may disclose your customer information related to that transaction to the third party seller.

If you are contracting as a consumer, you may cancel a Contract at any time within 14 working days, beginning the day after you receive the items ordered.

In this case you will receive a full refund of the price paid for the products in accordance with our refunds policy (set out in Condition 10 below).

To cancel a Contract you must inform us in writing (email is preferred). You must also return the products to us immediately, in the same condition in which you received them, and at your own cost and risk.

You have a legal obligation to take reasonable care of the products whilst they are in your possession and if you fail to comply with this obligation, we may have a right of action of you for compensation.

You will not have any right to cancel a Contract for the supply of any of the products if the tamper-proof seal on them has been broken (if applicable).

In relation to the purchase of Used products, neither this provision nor any other provision of the Contract will otherwise affect your statutory rights in relation to the products, subject to your understanding that any CDs, DVDs, Blu-rays,Games or Electronics products you order from us will be used and/or refurbished CDs, DVDs, Blu-rays,Games or Electronics products (although we warrant that they will be as described and, in the case of media items, in perfect playing condition. Please see our Returns Policy for imperfect products).

Your order will be fulfilled as soon as possible after your order is accepted and in any event within 14 days of receipt of the order. All delivery times quoted on the website are estimates only, based on availability, normal processing and delivery companies. As standard, we advise a period of 3-7 business days for delivery of your order. However, during exceptionally busy periods such as Christmas, we cannot guarantee these timescales due to circumstances (such as postal issues) beyond our control. Please allow extra time for delivery of your order to avoid disappointment.

You can find more information about our Christmas Delivery times here in our FAQ section.

You will become the owner of the goods you have ordered when the goods are dispatched to you from our premises.

Delivery of Phones and Tech Items

Tech items purchased from the musicMagpie Store are delivered via either Royal Mail 24 (next working day) or Royal Mail 48. These services deliver items 24 or 48 hours after Royal Mail has received the items.

Any orders made before 10pm* will be delivered within 24 or 48 hours of the order being placed, depending on which service is chosen. Orders made after 10pm will be dispatched the next working day and will arrive either 24 or 48 hours after this time. Orders placed on a Friday will arrive on Tuesday. Tracking will be provided for all orders.  

On rare occasions, deliveries may be delayed once they're in the delivery network due to circumstances beyond our control. 

In the event of a parcel becoming lost or stolen in transit, we will need to open an investigation with the courier. We shall be entitled to make such investigations as we deem necessary to satisfy ourselves of the validity of any such claim. In doing so, we will not attempt to make a refund or send a replacement until the conclusion of the investigation.

* Please note the 10pm cut off time for RM24 next working day service is only available on orders under £750. Next Day Delivery cannot be guaranteed for the following postcode areas: AB, BT, DD9-11, DG5-9, FK17-21, GY, HS, IM, IV, JE, KA27-30, KW, KY10, KY14-16, PA20-38, PA41-49, PA60-78, PA80, PH5-9, PH11-13, PH15-26, PH30-50, PO30-41, TD5, TD15, TR21-25, ZE. U.K Bank Holidays do not class as a working day.

The products will be at your risk from the time of delivery but ownership of the ordered products will only pass to you when we receive full payment of all sums due in respect of the ordered items, including delivery charges.

The price of any products will be as quoted on our site from time to time, except in cases of obvious error.

For UK customers the prices payable for goods are as set out on the website inclusive of VAT and any duties and local taxes where applicable.

Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation.

Our site contains a large number of products and it is always possible that, despite our best efforts, some of those listed on our site may be incorrectly priced. We are under no obligation to provide the item to you at the incorrect (lower) price if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a miss-pricing.

Payment for all items ordered must be by credit, debit card or PayPal account. We accept payment with active UK PayPal accounts and most major types of credit card except American Express at this time. We charge your credit, debit card or PayPal account when you have completed your transaction online and thereby submitted an offer to buy the products.

You confirm that the debit card, credit card or PayPal account being used to complete a purchase on the musicMagpie Store is your own. All credit/debit cards and PayPal accounts are subject to validation checks and authorisation by the card or account issuer. If the issuer of your payment card/PayPal account refuses to or does not, for any reason, authorise payment to us we will not be liable to you for any delay or non-delivery.

PayPal credit is now also available for eligible customers on orders from £99. For more information and T&Cs see the 'PayPal Credit' section of the FAQs.

1.1.  When you return a product to us because you have cancelled the Contract between us within the 14 working day cooling off period, set out in Condition 6, we will process the refund due to you as soon as possible and, in any case, within 30 days of the day you have given notice of your cancellation (subject always to us having received the product back from you). In this case, we will refund the price of the item in full of sending the product to you. However, you will be responsible for the cost of returning the item to us. Please ask for proof of postage when returning your item. Keep this proof in a safe place, as you’ll need it if your item goes missing in transit.

1.2.  When you return a product to us because you claim that the item is defective, we will examine the returned product and will notify you of your refund via email within a reasonable period of time.

1.3.  If you are returning an item purchased in a discounted or promotional offer all items purchased in any offer or combined product are part of the same contract and have to be returned if you wish to receive a full refund. If all the items are not returned the refund will be adjusted accordingly. To partially cancel your order for a combined product you will need to contact our Customer Services team.

1.4.  When you return a product to us because you claim that it has been damaged in transit, you should also return the packaging in which it was delivered, together with any notification of damage which you may have received from the postal service who delivered it. We will examine the items to assure ourselves that we believe the damage, which it may have sustained, is consistent with the sort of damage which could occur during transit, and will notify you of your refund by email within a reasonable period of time.

1.5.  If we agree that the product is defective, under Condition 10.2 or 10.3, we will usually process the refund due to you as soon as possible and, in any case, within 7 days of the day we confirmed to you via e-mail that you are entitled to a refund for the defective product. Products returned by you because of an agreed defect will be refunded in full, including a refund of any delivery charges for sending the item to you and the cost incurred by you in returning the item to us (if made known to us).

1.6.  If you do not receive goods ordered by you within 14 days of the date on which they were despatched to you, we shall have no liability to you unless you notify us in writing at the contact address of the problem within 24 days of the date on which the goods were despatched to you.

1.7.  If the goods delivered are not what you ordered or are damaged or defective you notify us in writing at the contact address within 10 working days of the delivery of goods in question.

1.8.  In all cases, any refunds to you will usually be made using the same method originally used by you to pay for your purchase.

1.9 If goods are returned and need to be refunded, no other costs will be refunded. This includes, but is not limited to, accessories for Tech products and any network provider costs.

All categories of Tech item available to purchase on the musicMagpie Store are covered by our own 12 Month Warranty that is free to you at the point of sale. The 12 Month Warranty begins on the date that the order is placed.

All Tech items are covered for 12 months against defects that may be caused or arise from:

  • Technical Defects – faults or defects that arise outside of the manufacturer’s technical specifications and guidance
  • Faults of Defects caused by improper workmanship or materials

If a defect or fault has developed within the warranty period, you must initiate a return of your device back to us from My Account and completing the returns form.

Once your device has been received back, examined and the fault(s) identified, we will:

a) Attempt to repair your device. If this is unsuccessful, or cannot be repaired due to the nature of the fault, we will:

b) Attempt to source a like-for-like replacement device, depending on the stock levels at the time a replacement is sourced. The specifications of the replacement device must be equal to the specifications of the original device purchased. If we are unable to source a replacement device we will:

c) Fully refund the original purchase price. This full amount will be credited back to your original payment method.

d) If you are returning a faulty device under the 12 Month Warranty and have requested a full refund within 30 days of the original purchase date, we will aim to process this in line with our Refund Policy stated in Condition 10, Clause 1.1. If a refund is requested after 30 days of the original purchase date, we will follow the Warranty process outlined in steps A, B and C above.

When a device has been replaced under warranty:

  • Ownership of the replacement device will be transferred to you. We will retain the original device and you will be unable to request for the original device to be returned to you.
  • Any time remaining on the 12 Month Warranty will be transferred to the replacement device.

You will not be able to claim under the 12 Month Warranty for (including, but not limited to):

  • Instances of accidental damage at the discretion of our Warranty Repair team, including damage caused by liquid;
  • Any cosmetic damage to screens, fascias and surrounds, such as casing, including instances of discolouration, fading, scratches, cracks, chips, snaps and dead pixels;
  • Issues that arise due to tampering; misuse; unauthorised adjustments, or the download/implementation of unauthorised, malicious or illegal software by the owner of the device, or any third party, excluding any companies or third parties that musicMagpie have a working relationship with. This includes instances of jailbreaking and network unlocking;
  • Any loss or damage to data on your device;
  • Faults that arise as a result of pairing the device with another external product.

If any devices are found to be in breach of a warranty claim, your 12 Month Warranty will be voided and the device will be returned back to you.

Any devices that have been repaired or replaced under our 12 Month Warranty will be re-packaged and sent back to your address on a Royal Mail 48 tracked service.


How to claim on your 12 Month Warranty

Head to My Account and follow the instructions to complete your online returns form to obtain a Royal Mail 48 tracked returns label. If you’re unable to complete the returns form, please send an email to [email protected] with the email subject: ‘Warranty Repair + your order number’.

Please follow the returns and packaging instructions carefully before sending your device back to us: Ensure that any external accessories such as (including, but not limited to): SIM cards, external memory cards, headphones, screen protectors and/or cases (where applicable) are removed before returning your device. Any external accessories such as the examples outlined above will be removed and disposed of during the Warranty process and will not be returned. MusicMagpie cannot be held liable for any losses pertaining to the disposal of any such accessories during the Warranty process.

  • Ensure that your device is suitably packaged so as to minimise any damage that may occur in transit. musicMagpie cannot be held responsible for any damage that is found to have been caused by insufficient or insecure packaging whilst in transit.
  • Ensure that the returns label is clearly printed out and the barcode is visible on the returns packaging. Any obscurities of the barcode may result in the package being rejected at the Post Office.
  • Ensure that you request to be given a tracking receipt once your returns package has been handed over to the Post Office. This contains your 13-digit tracking number and must be kept as proof of return.


Once your returned device has been received by us, a confirmation email of receipt of the return will be sent to the email address registered to your musicMagpie account. We will aim to process your return and communicate the appropriate outcome based on the warranty claim within 2 – 3 working days of receiving the item in question, subject to our Returns Policy.

If we discover any fault(s) or supplementary fault(s) not previously mentioned and that is not covered by the 12 Month Warranty, your warranty will be voided and we will arrange for your device to be returned to you at no extra cost.

We warrant to you that any product purchased from us through our site is of satisfactory quality and reasonably fit for all the purposes for which products of the kind are commonly supplied.

Our liability for losses you suffer as a result of us breaking this agreement is strictly limited to the purchase price of the product you purchased and any losses which are a foreseeable consequence of us breaking the agreement. Losses are foreseeable where they could be contemplated by you and us at the time your order is accepted by us.

This does not include or limit in any way our liability: (a) For death or personal injury caused by our negligence;(b) Under section 2(3) of the Consumer Protection Act 1987; (c) For fraud or fraudulent misrepresentation; or (d) For any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.

We are not responsible for indirect losses which happen as a side effect of the main loss or damage and which are not foreseeable by you and us (such as loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings, loss of data, waste of management or office time) however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.

Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

All notices given by you to us must be given to Customer Services [email protected] or at the address set out in Condition 1. We may give notice to you at either the e-mail or postal address you provide to us when placing an order, or in any of the ways specified in this Condition 13. Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an email, that such e-mail was sent to the specified e-mail address of the addressee.

The contract between you and us is binding on you and us and on our respective successors and assigns.

You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent.

We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control ( a Force Majeure Event ).

A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following: (a) Strikes, lock-outs or other industrial action. (b) Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war. (c) Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster. (d) Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport. (e) Impossibility of the use of public or private telecommunications networks. (f) The acts, decrees, legislation, regulations or restrictions of any government.

Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.

If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.

A waiver by us of any default shall not constitute a waiver of any subsequent default.

No waiver by us of any of these terms and conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with Condition 13 above.

If any of these terms and conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

These Terms and Conditions, together with the documents referred to within and our Privacy Policy sets out the Full Terms and Conditions and represent the entire agreement between us in relation to the subject matter of any Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.

We each acknowledge that, in entering into a Contract, neither of us has relied on any representation, undertaking or promise given by the other or be implied from anything said or written in negotiations between us prior to such Contract except as expressly stated in these terms and conditions.

We intend to rely upon these Terms and Conditions and any document expressly referred to in them in relation to the subject matter of any Contract. While we accept responsibility for statements and representations made by our duly authorised agents, please make sure you ask for any variations from these terms and conditions to be confirmed in writing.

We have the right to revise and amend these Terms and Conditions from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system s

You will be subject to the policies and terms and conditions in force at the time that you order products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Dispatch Confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within 14 working days of receipt by you of the products purchased on the Store.

Our site is only intended for use by people resident in the UK. We do not accept orders from individuals outside the UK. A valid UK postcode must be used for the delivery address.

Contracts for the purchase of products through our site will be governed by UK law. Any dispute arising from, or related to, such Contracts shall be subject to the non-exclusive jurisdiction of the courts of the UK.

musicMagpie reserves the absolute rights to close your account and cease dealing with you at its sole discretion and for reasons it determines.

All promotions on the musicMagpie Store can only be used as a one off code, unless otherwise stated in the original source of advertisement. musicMagpie also reserves the right to withdraw or extend a promotion at any given time.

Promotions cannot be used in conjunction with any other offer or promotion and the promotion that gives the highest discount will override any other additional promotion used during the checkout process.

Each promotion may have specific conditions and exclusions such as: selected titles or New Products etc. The original marketing advertisement should be checked for specific promotional terms and conditions.

We are unable to provide promotional discount to an order which has been completed without use of a promotional code having been applied during checkout, by way of refund. Likewise, promotional discount will under no circumstances be applied to historic orders.

We do our best to ensure that promotions function as advertised but in light of any genuine and honest mistake with promotions setup, musicMagpie is under no obligation to fulfil orders which were created during such ‘false’ promotions.

All promotions, offers and discount are subject to product availability. Once stock levels of a particular product in a given offer have been exhausted, musicMagpie is under no obligation to supply the product at the promotional price once the product is back in stock if that promotion/offer has since ended.

Customer satisfaction is incredibly important to musicMagpie so should you have any questions or enquiries about using the Website to sell your Items then please contact us via this link:  https://support.musicmagpie.co.uk/hc/en-gb

You can also contact us by email at [email protected]. When contacting us by email please ensure that you include your Order Number in the body of the email. We would also recommend in the first instance checking out our Help articles which deal with a few of the common questions that we receive.

If you should for any reason have any complaints you can contact us at [email protected]. All complaints correspondence will be dealt with via email or letter and we will acknowledge and respond to the initial complaint within two (2) Working Days. If you are not satisfied with our response you can appeal against this. We will respond to all appeals within three (3) Working Days and issue our final response.

You may wish to seek independent legal advice on your complaint from the Citizens Advice consumer helpline, 03454 04 05 06. Any legal notices can be forwarded to our Head Office address: Entertainment Magpie Ltd, First Floor, Stockport Exchange, Railway Road, SK1 3SW.

PayPal Credit is now available for eligible customers on orders from £99. For more information on PayPal Credit, please refer to PayPal's FAQs and terms and conditions

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:

  • Pay in 3
  • Pay in 30 Days
  • Klarna Financing

Further information and Klarna’s user terms you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna's privacy statement.

Entertainment Magpie Limited t/a musicMagpie, One Stockport Exchange, Railway Road, Stockport, SK1 3SW, United Kingdom is authorised and regulated by the Financial Conduct Authority FRN 775278 and acts as a credit intermediary and not a lender, offering credit products provided by a limited number of finance providers, including Klarna Bank AB (publ). Please note that Pay in 3 instalments and Pay in 30 days agreements are not regulated by the FCA. Finance is only available to permanent UK residents aged 18+, subject to status, T&Cs and late fees apply: klarna.com/uk/terms-and-conditions/

Klarna's Pay in 3 and Pay in 30 days are unregulated credit agreements. Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. 18+, UK residents only. Subject to status. Late fees may apply. T&Cs apply: https://www.klarna.com/uk/terms-and-conditions/

Rent a Phone is available on selected products for eligible customers. Successful customers would need to pass credit checks carried out by third parties during checkout.

Consumer Hire Agreements will be agreed to during checkout and the customer will be responsible for keeping their account and payments up to date for the length of the agreement. For more information, please visit our Help Centre..

Full Rental Terms & Conditions can be found here.


We endeavour to make sure that RRP prices are up to date and correct at the time of publishing. Our RRP price is matched against leading competitors at the time of publication.

Please note that quoted prices are for guideline purposes only and are subject to fluctuation.