The art and power of facilitation - Alice Zavala

The heart of the business analyst's role is to drive various constituencies through processes to achieve consensus on the needs of the business. Successfully facilitating meetings - whether a one-on-one interview or a larger presentation - is essential to business analysis. The Art and Power of Facilitation: Running Powerful Meetings provides powerful tools that the business analyst can use to negotiate through the myriad of meetings, informal work sessions, and formal workshops that are necessary to develop business requirements.

Alice Zavala, PMP is a Senior Project Management Consultant with Management Concepts. With over 30 years experience in business analysis, project management, process engineering, adult education, and information technology, she has worked in both the corporate and government environments. Prior to joining Management Concepts she served as the Director of Enterprise Project Office with CitiFinancial, and before that, Director of Client Services with Provent.