The entire first series of the ITV sitcom centering on the relationships between the staff and 'customers' at a West Midlands Job Centre. Obsessively-driven Trish (Sarah Hadland) tries to run the Brownall Job Centre like a well-oiled machine, spreading the latest training mantras with an unsuppressed joy. Unfortunately for Trish, her staff, including seen-it-all before Karl (Russell Tovey), sullenly resentful Angela (Jo Enright) and plain speaking Danielle (Tamla Kari), are a little less enthusiastic about getting with the plan.
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