All rental devices are covered by Lifetime Warranty which covers:
• Technical defects
• Faults caused by improper workmanship or materials
It does not cover accidental damage.
If you need to submit a warranty claim, you can do this by submitting a return in My Account. You will receive an email with a QR code to return it via your nearest post office.
Once we’ve received your device, we'll look to send a like-for-like replacement. If we don't have the stock, the agreement will be cancelled instead. In this case, you would have to complete a new rental order.
Visit our ‘help centre’ to learn more about insuring your rental.