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A practical guide to call center technology - Andrew Waite
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Title
A practical guide to call center technology
A practical guide to call center technology
Author
Andrew Waite
Andrew Waite
format
Paperback
Paperback
Publisher
CRC Press
CRC Press
Language
English
English
UK Publication Date
20020102
20020102
Description
Get the most out of ACDs (automatic call distributors) and other complex systems in order to boost customer satisfaction and increase sales Includes three ready to use RFPs (request for proposals) for buying an ACD, computer telephony system, or recording
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