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Assertiveness at work - Ken Back
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Title
Assertiveness at work - a practical guide to handling awkward situations
Assertiveness at work - a practical guide to handling awkward situations
Author
Ken Back
Ken Back
format
Paperback / softback
Paperback / softback
Publisher
McGraw-Hill Education
McGraw-Hill Education
Language
English
English
UK Publication Date
19990616
19990616
Description
This is a self-training assertiveness book that meets the needs of managers by applying itself to familiar work situations. The authors offer guidance on developing assertiveness in a way that minimises conflict and stress and optimises management effectiveness. This new edition combines the practical approach of the best-selling second edition with new sections on being assertive upwards, negotiating assertively, and how assertion can help during times of change.
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