Averting aggression - Owen Booker

This bestselling guide has been brought fully up to date in this new edition to ensure that it remains helpful and practical for anyone whose work requires them to deal with aggressive behaviours. It offers advice, knowledge, skills, techniques, and information on where you can find additional help and advice. It presents a unified approach that allows personal practice and the workplace generally to be reviewed, and recognises that service systems as well as personnel must at times take responsibility for aggression in clients and service users. Accordingly the improved structure of this new edition, together with updated facts and models, and additional illustrative material, more distinctly emphasises environmental and organisational factors, along with the considerations of health and safety, risk and quality assurance that relate to professional accountability.;We all have the highest hopes for young people at the portal of their productive lives, but those in their teens and twenties show the greatest incidence of violent and aggressive behaviour. However, the human potential for personal change - and for interpersonal conflict - respects no barriers of age, race, gender, or ability. This book will give you: CARMA [copyright], a conflict reduction model for response to an angry person; 21 proven techniques to safely divert or defuse and reduce aggressive behaviour from any source; Practical ideas to improve safety, minimise sources of anger, manage others, and protect people from harm; In your work, you and your colleagues may never intentionally be aggressive yourselves. But you can inadvertently work against positive processes if the challenges of stress, bullying, or similar dysfunctional forms of difficulty are not met effectively.;This book will help you to: Make effective risk assessments; Determine that your workplace is psychologically healthy; Guard against being drawn into aggressive operations; Ensure that everyone including you is properly valued; In this new edition you will find updated references and information, plus new case study material. The presentation has been reorganised, in particular to provide improved focus and more detail. There are additional chapters on environmental factors and on health and safety. There is expanded coverage on the physiology of aggression.