Benefits management - John Ward

The successful management of investments in information systems (IS) and information technology (IT) continues to be a challenge to most organisations. Studies repeatedly show that the majority of projects, even if they are implemented on–time and on–budget, are still judged to be unsuccessful – as they do not yield the benefits that the organisation was expecting. This book explores the causes for lack of benefit delivery and the reasons why new approaches to the management of IS/IT investments are needed. It then presents a comprehensive process, including a set of tools and frameworks that many organisations are using to increase the benefits realised from their investments. The approach enables business and IS/IT professionals to combine their collective knowledge, in order to develop integrated benefit delivery and change management plans, including realistic and achievable business cases. It demonstrates how these benefits plans can be used to improve the evaluation and implementation of investments and hence increase the ability of organisations of all types to obtain greater value from the use of IS/IT. Written in the same practical, straightforward way as John Ward’s previous highly successful book, Strategic Planning for Information Systems (also in this series), Benefits Management: Delivering Value from IS and IT Investments will prove valuable and informative to business managers and IS/IT professionals as well as academics and students.