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Be our guest - Theodore B Kinni
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Title
Be our guest - perfecting the art of customer service
Be our guest - perfecting the art of customer service
Author
Theodore B Kinni
Theodore B Kinni
format
Hardback
Hardback
Publisher
Disney Editions
Disney Editions
Language
English
English
UK Publication Date
20111229
20111229
Description
Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service. Now, in honour of the 10th anniversary of the original BE OUR GUEST, Disney Institute is revealing even more of the business behind the magic of customer service. In this updated edition, BE OUR GUEST highlights the successes many of these companies have achieved, plus key processes and best practices that have made Disney a trusted and revered brand around the world for more than 85 years.
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