Ray Tricker (MSc, IEng, FIET, FCMI, FCQI, FIRSE) is the Senior Consultant (Management Systems) of Herne European Consultancy Ltd (a company specialising in Outsources BackOffice Functions) is also an established author, with over 30 titles published. He served with the Royal Corps of Signals (for a total of 37 years) during which time he held various managerial posts culminating in being appointed as the Chief Engineer of NATO's Communication Security Agency (ACE COMSEC).
Samantha Alford (MSc, MCIPS) served with the Royal Air force for 17 years where she held a various logistics and managerial posts, the majority of which were in the operations and planning fields. Sam has a wealth of experience in the catering and fuels fields. She holds a MSc in Defence Logistics Management which was completed in 2006, is an expert in Integrated (i.e. Quality, Environmental and Safety) Management and is a qualified Internal, External and Third Party Quality Auditor, an experienced Instructor and a Published Author.