CFO insights - Stewart R Clements

Many CFOs have led their companies to invest in ERP and sharedservices in order to create leaner, more global organizationstructures. Today, they seek more radical transformation throughbusiness process outsourcing (BPO). CFO Insights is apractical, comprehensive guide to this exciting, fast-growingfield. It features expert advice from the CFOs of major companiesworldwide, including BP, Procter & Gamble, Dell, and Exel. Stepby step, it takes you through the stages of a successfuloutsourcing solution - from evaluating providers and contracting,through transition planning and risk management.

"We have seen cost reductions every year for each of the13 years of our outsourcing experience - now, finally, we areseeing the outsourcing market mature. The advancement ofmulti-client centers will create new value. As new low cost centersspring up around the world I want to have easy access to theopportunities."
-Ala n Eilles, CFO Downstream, BP

"Outsourcing is not about sitting still. On the one hand,as CFO, you have to be in control, and have the right controlmechanisms in place. On the other, this is an evolving relationshipwhere both parties feel empowered and energized to make a realdifference in the business."
-John Coghlan, Group Finance Director of Exel

"My view of the CFO's role is relatively simple: Howdo you add value? The CFO has to be in the forefront inunderstanding, at a strategic level, the relative economics ofdifferent parts of the business model - and vitally play adecisive role in deciding what should be insourced and what shouldbe outsourced."
-Clayton Daley, CFO, Procter & Gamble