Chief customer officer - Jeanne Bliss

"Who else has led customer loyalty for five major U.S. corporations? Jeanne Bliss has an uncommon background, blending her passion for customer experiences with her ability to cut through organizations and get the job done. Business leaders would be wise to understand Jeannes approach to know how they can either enable or hinder the process. And those from throughout all parts of the organization will find the proven approaches to drive change thats eluded them in the past."

JeanPhilippe Courtois, president, Microsoft International, senior vice president, Microsoft Corporation

"The connection of customer care in a single Clevel authority is an emerging discipline of the early 2000 decade but Jeanne Bliss is already firmly in place as its oracle who can make it actionable as a major economic valueadded."

Mack Hanan, bestselling author, Consultative Selling, and CEO, the Grey Matter Group Inc.

"Talking about customer service is one thing; having it in your DNA is another. Chief Customer Officer provides refreshing and needed advice for organizations that say theyve committed to customer loyalty but dont seem to make any progress."

Wim Elfrink, senior vice president, customer advocacy, Cisco Systems Inc.

"Before you go around the block one more time trying to drive customer focus, read Chief Customer Officer cover to cover. Jeanne Bliss gives you the tools, the tactics, and the realworld support you need to finally drive change across your company."

Daniel J. Bishop, president and founder, The Maids International, Inc. The Maids Home Services