New to the Fourth Edition
- Greater emphasis on the "problem focused" nature of the book
- Greater focus on critical thinking issues and skills
- A spotlight on the range of organizations that experience the communication problems discussed in the book, and an emphasis on the similarity of communication problems across organizations
- The inclusion of new research on ethics in organizations and environmental responsibility
- Updated examples throughout, including updated material on how technology influences communication in organizations
- A new Instructor's Resource CD-ROM that includes PowerPoint slides, test questions, and sample case studies
- A new Companion Study Site that includes short video case studies and questions for each chapter to promote practical problem-solving
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