Customer service for dummies - Karen Leland

"An outstanding guide to the techniques and attitudes required to provide great customer service." George Gendron, EditorinChief, Inc. magazine "Provides the key insights into customer service for the new service revolution." Patrick Deagman, Vice President, Sun Microsystems, Inc. Praise for Customer Service For Dummies "Wellwritten, funtoread. An excellent book to make those hardearned marketing dollars work to your advantage."
SelfEmployed America "Excellent. Provides lots of stepbystep tips."
Small Business Opportunities "A musthave manual for companies of all sizes
from the sole proprietor to the largest corporation."
Home Business Journal

Revised with allnew material on email and Internet customer service

Features readytouse customer service surveys and questionnaires

In today's highly competitive environment, good products and good marketing aren't enough. To succeed, you also need good customer service. Now revised with new coverage of email and Internet issues, new examples, new solutions, and more, this guide is your key to quality service
and success
in the new millennium.

Discover how to: Understand key customer service concepts Plan and implement a customer service strategy Foster good facetoface and telephone service Improve email and Internet communication Deal effectively with angry or abusive customers

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