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Customer service over the phone - Stephen Coscia
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Title
Customer service over the phone - Techniques and Technology for Handling Customers Over the Phone
Customer service over the phone - Techniques and Technology for Handling Customers Over the Phone
Author
Stephen Coscia
Stephen Coscia
format
Paperback / softback
Paperback / softback
Publisher
CRC Press
CRC Press
Language
English
English
UK Publication Date
19990101
19990101
Description
Exceptional customer service is crucial to a successful phone-based business. Quality service can secure customer loyalty, while poor service can lose it. This concise guide examines every important scenario that a customer service representative is likely to encounter and shows how to best handle each situation. It also explains how to make effective use of voice mail, email, fax, and letters.
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