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Customer service training - Maxine Kamin
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Title
Customer service training
Customer service training
Author
Maxine Kamin
Maxine Kamin
format
Multiple-item retail product, part(s) enclosed
Multiple-item retail product, part(s) enclosed
Publisher
Association for Talent Development
Association for Talent Development
Language
English
English
UK Publication Date
20020930
20020930
Description
Aimed at organizations that want to raise the bar for service excellence, this book provides practical guidance to help develop customer service training. It contains field-tested exercises, games, activities, icebreakers, and assessment instruments that help you teach employees the importance of customer service and improve their performance.
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