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Delivering public services that work. Volume one Systems thinking in the public sector - Peter Middleton
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Title
Delivering public services that work. Volume one Systems thinking in the public sector - case studies
Delivering public services that work. Volume one Systems thinking in the public sector - case studies
Author
Peter Middleton
Peter Middleton
format
Paperback / softback
Paperback / softback
Publisher
Triarchy Press
Triarchy Press
Language
English
English
UK Publication Date
20100903
20100903
Description
Brings together case studies from 6 different public sector organisations, in the UK and New Zealand, that bring about rapid and extraordinary change and show: how they did it, step by step; how they overcame initial resistance and hostility from staff; and, the unexpected benefits that can accrue.
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