Employee relations - Bennett

The term "employee relations" describes all those aspects of personnel and human resources management that concern the regulation of management / worker realationships arising from collective agreements, collective employment behaviour, and the operation of procedures for facilitating interactions between workers and their employing firms.;This book deals with industrial relations ie the "web of rules", practices and conventions associated with collective bargaining and the avoidance and resolution of industrial disputes. It also covers the mechanisms for securing employee participation in the management of enterprises (via works councils and/or worker directors on company boards for example). In addition, procedures for improving co-operation between management and workers for minimizing conflict and systems for involving employees in quality improvement programmes and in customer care are covered. Other sections cover techniques whereby management may communicate with workers and keep them informed about company policy, industrial relations strategies and topics such as Japanese and Pacific Rim approaches, European Community interventions, Continental European employee relations and more.