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Great customer connections - Richard S Gallagher
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Title
Great customer connections - simple psychological techniques that guarantee exceptional service
Great customer connections - simple psychological techniques that guarantee exceptional service
Author
Richard S Gallagher
Richard S Gallagher
format
Paperback / softback
Paperback / softback
Publisher
AMACOM
AMACOM
Language
English
English
UK Publication Date
20060601
20060601
Description
Good customer service might seem like a matter of attitude, but with a little knowledge of basic behavioural psychology, any service rep or team can dramatically improve service quality. Great Customer Connections presents a step-by-step program that takes proven psychological principles and turns them into easy-to-apply practices-so each customer interaction becomes a peak experience.
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