error_outline Item out of stock
local_fire_department Selling fast! Item low in stock

Handbook of services marketing and management - Teresa Swartz

Oops!
Unfortunately it looks like someone took the last one.
No worries, we have many more interesting finds for you.
Browse similar

Why choose musicMagpie?
Title
Handbook of services marketing and management
Author
Teresa Swartz
format
Paperback / softback
Publisher
SAGE
Language
English
UK Publication Date
20000118

Description

The Handbook is organized in six major sections: The service setting, demand management, service excellence and profitability, service recovery, service relationships, and firm-wide service issues.

A unique structural feature of the Handbook is the inclusion of both in-depth chapters as well as shorter, more focused `mini' chapters. This variation enables the book to provide broader coverage through the inclusion of more topics.

Why buy with musicMagpie?

12 month warranty

FREE 12 Month Warranty on Tech

Magpie Certified Refurbished Tech

Magpie Certified Refurbished Tech

FREE Delivery on ALL Orders

FREE Delivery on ALL Orders

14 Day Money Back Guarantee

14 Day Money Back Guarantee

90 Point Refurbished Quality Check

90 Point Refurbished Quality Check

If you’re looking for something new to listen to, watch or play, look no further than the musicMagpie Store. We sell over half a million new and used CDs, DVDs, Blu-Rays, Games and Vinyl, spanning all kinds of genres and consoles, with prices starting from just £1.09! We also sell a wide range of refurbished Mobile Phones and Tech from major brands like Apple, Samsung, Sony, Microsoft and much more. With a 12 month quality warranty, you can save with total confidence.