Handbook of veterinary communication skills - Carol Gray

This is the first definitive textbook on veterinary communication,written specifically for students and veterinary professionals by agroup of international experts. Communication is a core clinicalskill, and is now taught as a compulsory part of most veterinarydegree courses. Good communication is crucial to theveterinarian-client-patient relationship, to patient health andultimately to the success of any veterinary business.

The book covers all the key areas of communication including:the basic framework for the veterinary consultation; professional,ethical and legal aspects; communication with clients andcolleagues; and coping with end-of-life and other difficultsituations. It combines the most up-to-date research with a wealthof practical information, such as:

• Real-life case studies to help you apply your learning to realscenarios
• Simple step-by-step guidelines showing you how to deal withspecific situations
• Examples of written resources you can use in practice

This valuable textbook has been written and edited by acarefully chosen group of specialists, comprising veterinarycommunication lecturers, veterinary practitioners, trainingmanagers and counsellors.