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Health service quality - John Ovretveit
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Title
Health service quality - an introduction to quality methods for health services
Health service quality - an introduction to quality methods for health services
Author
John Ovretveit
John Ovretveit
format
Paperback / softback
Paperback / softback
Publisher
Wiley Blackwell
Wiley Blackwell
Language
English
English
UK Publication Date
19911210
19911210
Description
This book describes how healh service staff and managers can apply quality methods to the special circumstances of health services, and tackle the many conflicting demands on these services in the 1990s. It is based on applied research into quality methods in a range of public and commercial services, and explains the theory nd the practice of the "service quality revolution".
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