Higher administration - Caroline Patterson|Moira Stephen

This text delivers fully relevant, accessible course coverage for comprehensive on-course exam and coursework assignment support as well as preparation.

Quick Questions throughout the book consolidate and reinforce knowledge and understanding of the topics, and internet research activities extend students' learning and deliver valuable case study references. End-of-chapter extended response questions provide students with exam-style practice while full colour diagrams, illustrations and information boxes help key facts stick.

Chapter 1: Effectiveness in the workplace
Chapter 2: Work practices and the modern working environment
Chapter 3: Recruiting, developing and supporting staff
Chapter 4: Meetings
Chapter 5: Effective customer service
Chapter 6: The role of information in decision making
Chapter 7: The impact of ICT on work practices and management of information
Chapter 8: Using ICT to solve business problems